Refund policy

RETURNS & EXCHANGES

We want you to love what you order. If something isn't right, here is how we handle it.

RETURN WINDOW
You can request a return or exchange within 7 days of receiving your order.

WHAT CAN BE RETURNED
- Items must be unworn, unwashed and in their original condition, with all tags attached.
- Items must be returned in their original packaging.
- Proof of purchase (your order number) is required.

WHAT CANNOT BE RETURNED
- Items that have been worn, washed, altered or damaged after delivery.
- Items marked "Final sale".
- Caps and other headwear, for hygiene reasons, unless faulty. [Delete this line if you accept cap returns.]
- Gift cards.

EXCHANGES
You can exchange an item for a different size or colour, subject to availability. If your size is sold out, we will offer store credit or a refund.

REFUNDS
Once we receive and inspect your return, we will let you know by email or WhatsApp whether it is approved. Approved refunds are sent to your original payment method within [5–7] working days. Delivery fees are not refunded unless the return is because of our error.

DAMAGED, FAULTY OR WRONG ITEMS
If your item arrives damaged, faulty or not what you ordered, contact us within 48 hours of delivery with your order number and clear photos. We will replace it or refund you in full, and we will cover the return shipping.

RETURN SHIPPING
For size or change-of-mind returns, you cover the cost of sending the item back to us. For damaged, faulty or wrong items, we cover it.